Returns, replacements & refunds

Because many of our products are sacred and personal items, we accept returns only in the situations below. We want you to be happy with every order — if something isn't right, please tell us.

Damaged, defective or wrong item

• Contact us within 7 days of delivery with your order number.
• Share clear photos or an unboxing video showing the problem.
• We will send a free replacement or, if a replacement is not available, a full refund.

Items we can't take back

• Items that have been used, worn, energised or damaged after delivery.
• Natural variation in colour, size, texture or pattern — every natural bead and stone is unique.

Cancellations

You can cancel an order before it is dispatched by contacting us. Once an order has shipped, it can't be cancelled.

Refunds

Approved refunds are made to the original payment method through Razorpay within 5–7 business days. Your bank or card issuer may take a few extra days to show the credit. Shipping charges for international orders are refunded only when the item was damaged, defective or incorrect.

To start a replacement or refund, email shrinandanigems@gmail.com.